A LITTLE CLARITY
Frequently asked questions.
Where do you ship?
We ship to the 50 US states and Washington, DC. US territories, APO/FPO addresses and PO Boxes are excluded.
How much is shipping?
All eligible orders receive free standard shipping. There is one shipping method.
When should I expect delivery?
Handling takes 1–2 business days, followed by an estimated 3–4 business days in transit after dispatch: an estimated total of 4–6 business days. The fixed cutoff is 7:00 PM GMT−06:00; orders after cutoff, on weekends or US federal holidays start on the next business day. Estimates are not delivery guarantees.
How do I choose a size?
Use the individual dress’s finished garment measurement table. Compare it with a similar dress that fits you and allow room for movement. Measurements are in inches and centimeters.
Can I return my dress?
Request a return within 30 days of delivery. Ordinary returns must be unworn, unused, unwashed, in original condition with original tags and packaging. Contact us first for authorization.
Who pays return shipping?
You pay for change-of-mind return shipping to our address in France. We cover it for our error, damage, a defect or an incorrect item. No restocking fee applies.
How are refunds issued?
After receipt, inspection and approval, refunds are issued to the original payment account within 10 calendar days.
What if my item is damaged or incorrect?
Email [email protected] with your order number and a description. Ordinary return conditions do not exclude reasonable damaged, defective or incorrect-item requests.
Can I change or cancel an order?
Email [email protected]. We will confirm what is possible based on actual processing status.
What currency and tax amount appear at checkout?
Prices are in USD. Checkout currently shows a tax amount of $0; this is not a statement that goods are legally tax-exempt.
How do I contact you?
Email [email protected] or use the Contact page. Please do not include card details in a message.
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