CLOQFORMA
Privacy Policy
This policy explains how cloqforma handles personal information in connection with cloqforma.shop and our customer services.
Information You Provide
You may provide your name, email, telephone number, delivery and billing addresses, company name, order information and the contents of customer service communications. Information required for a particular service is identified on the relevant form.
How Information Is Used
We use information as necessary to respond to requests, process and fulfill orders, facilitate payment, arrange delivery, handle returns and refunds, maintain appropriate business records and meet applicable legal obligations. The applicable legal basis may include performance of a contract or requested pre-contractual steps, legal obligations and legitimate interests in operating and protecting our services. Where consent is required, we will seek it.
Service Providers and Partners
We may share information with trusted service providers, such as payment processors, delivery companies, hosting providers, and customer support providers, as necessary to fulfill orders, process payments, or provide other requested services. Information may also be disclosed where required by law.
Payment Information
Where payment services are used, payment information is handled by the relevant payment service provider for authorization and processing. Do not send card details in customer service messages.
Browser Storage
Your shopping bag uses browser local storage to retain product identifiers, selected sizes and quantities across visits. See our Cookie Policy for the actual browser storage used by this website.
Retention and International Processing
We retain personal information as necessary for the purposes for which it is collected and applicable legal obligations. Service providers may process information in countries other than your own. Where legally required, appropriate transfer arrangements must apply. We do not specify a fixed retention period in this policy.
Your Rights
Depending on applicable law, you may have rights to request access, correction, deletion, restriction or portability of your information, object to certain processing or withdraw consent where processing relies on consent. To make a request, email [email protected]. We may need information to verify the request. You may also complain to a competent data protection authority, including the French CNIL where applicable.
Contact and Changes
The company responsible for this website is cloqforma, 8 Rue De La Gaité, 38600 Fontaine, France. Contact [email protected] about this policy. We may update the policy to reflect changes to our services or applicable requirements.